Billing dispute with The Summit Class

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about The Summit Class. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at The Summit Class take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-AA5BC34D). One of our specialists from our Service Excellence will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James Robinson Customer Satisfaction Coordinator The Summit Class Customer Relations