Frustrated with Emporium & Place's lack of response

Just wanted to follow up on my complaint regarding Emporium & Place. I haven't heard anything back yet, and the formal shoes I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at Emporium & Place are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $213.56 Please contact our dedicated resolution team at support@Emporium & Place.com with your preferred delivery date and time, referencing case number REF-99F6A934. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Davis Product Support Director Emporium & Place