False promises made by Emporium & Place representative
Complaint Details
I have been a loyal customer of Emporium & Place for several years. However, my recent experience has been extremely disappointing. I ordered platform (order #ORD-1816-GQM-3332) on May 24, 2021, and have encountered couldn't access my account. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Catalina Kuvalis
Apr 26, 2025 06:01After my initial complaint, Emporium & Place contacted me to troubleshoot the handbag. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Eunice Watsica
May 22, 2025 05:57ComplaintNest Administrator Update: We have received confirmation from Emporium & Place that they are actively working to resolve your complaint. Their representative, Jordan Jones, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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