Quality issues with Bright Advancement Lab product
Complaint Details
On March 27, 1975, I signed up for Bright Advancement Lab's support package at their Lake Liza, Iowa location. I was told that the service would include tool, but after paying $166.19, I discovered this wasn't the case. When I called to resolve this, Terry L. was unhelpful and refused to address my concerns.
Comments (2)
Abdiel Oberbrunner
May 18, 2025 05:36I've received an email from Richard Thompson at Bright Advancement Lab offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The t-shirt was clearly defective from the start.
Zachery Kerluke
May 21, 2025 05:34Dear valued customer, Thank you for bringing this matter to our attention. We at Bright Advancement Lab take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-F571B230). One of our specialists from our Customer Advocacy will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James Brown Client Experience Manager Bright Advancement Lab Customer Relations
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