Warranty claim denied by Bright Advancement Lab
Complaint Details
I want to report a serious concern with Bright Advancement Lab's service that I purchased on April 20, 1997 from your South Destini, Nebraska store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Alisha M., but my issue remains unresolved.
Comments (2)
Carey Ratke
May 02, 2025 05:14Just wanted to follow up on my complaint regarding Bright Advancement Lab. I haven't heard anything back yet, and the fitness tracker I purchased is still not working correctly. Any assistance would be greatly appreciated.
Eunice Watsica
May 12, 2025 05:20Dear valued customer, Thank you for bringing this matter to our attention. We at Bright Advancement Lab take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-8EB51D0A). One of our specialists from our Executive Customer Care will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Martinez Customer Advocacy Manager Bright Advancement Lab Customer Relations
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"
Similar Complaints
Warranty claim denied by Education University of Excellence Bilbao Corp.
Misleading advertising by Campus of Academy Kitakyushu LLC
Misleading advertising by Summit Class of Institute Holdings