Misleading advertising by The Mega Retail Depok Holdings

I'm updating my complaint because The Mega Retail Depok Holdings finally contacted me today. They've offered to replace the handbag, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Mega Retail Depok Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-4BFBD52F). One of our specialists from our Customer Success will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Anderson Support Team Lead The Mega Retail Depok Holdings Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Mega Retail Depok Holdings of this issue through multiple channels. They have acknowledged receipt of this complaint on April 7, 2025 and have assigned it reference number REF-4BFBD52F in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team