Frustrated with Artisan & Table Kitchener Group's lack of response

I wanted to update this complaint to mention that a representative from Artisan & Table Kitchener Group called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Artisan & Table Kitchener Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-502317C9). One of our specialists from our Client Relations will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Davis Client Relations Manager Artisan & Table Kitchener Group Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Artisan & Table Kitchener Group's jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Artisan & Table Kitchener Group and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team