Artisan & Table Kitchener Group provided defective product
Complaint Details
I purchased a solution from Artisan & Table Kitchener Group on April 19, 2012. Shortly after using it, I experienced was denied a refund. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Lamont O. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Armand Mueller
Apr 28, 2025 05:53I've received an email from Jessica Davis at Artisan & Table Kitchener Group offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The t-shirt was clearly defective from the start.
Brenna Hilpert
May 19, 2025 06:06Dear valued customer, Thank you for bringing this matter to our attention. We at Artisan & Table Kitchener Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-76B60573). One of our specialists from our Client Satisfaction will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Rodriguez Client Experience Manager Artisan & Table Kitchener Group Customer Relations
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