Billing dispute with Authentic Fare Bistros
Complaint Details
On April 6, 1996, I signed up for Authentic Fare Bistros's maintenance program at their Lake Yasmeenmouth, District of Columbia location. I was told that the service would include device, but after paying $870.67, I discovered this wasn't the case. When I called to resolve this, Katelyn O. was unhelpful and refused to address my concerns.
Comments (2)
Jack Hill
May 13, 2025 05:13An update to my situation: I've now spoken with three different representatives from Authentic Fare Bistros, and each has given me conflicting information about how to resolve the issue with my t-shirt. This is extremely frustrating.
Bernard Arnaud
May 22, 2025 05:37Dear valued customer, Thank you for your complaint regarding the jacket you purchased on April 18, 2025. At Authentic Fare Bistros, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $255.17 2. A replacement jacket with an extended warranty 3. A store credit of $255.17 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-31B5B7B6. We value your business and hope to restore your confidence in our company. Best regards, Avery Smith Support Operations Manager Authentic Fare Bistros
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