Refund refused by Study Tutoring Vadodara

I'm updating my complaint because Study Tutoring Vadodara finally contacted me today. They've offered to replace the athletic shoes, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Study Tutoring Vadodara are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $179.85 Please contact our dedicated resolution team at support@Study Tutoring Vadodara.com with your preferred delivery date and time, referencing case number REF-234B941E. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Miller Support Operations Director Study Tutoring Vadodara