Delayed delivery from Eats Specialties

I'm updating my complaint because Eats Specialties finally contacted me today. They've offered to replace the jeans, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at Eats Specialties are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 31, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $387.60 Please contact our dedicated resolution team at support@Eats Specialties.com with your preferred delivery date and time, referencing case number REF-53F5CA02. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Rodriguez Customer Advocacy Director Eats Specialties

ComplaintNest Administrator Note: We have reviewed this complaint against Eats Specialties and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jacket. ComplaintNest Support Team