Expert-Projects Angers provided defective product

The situation with Expert-Projects Angers has gotten worse. Now they're claiming I never purchased the customization service, despite me providing the receipt and reference number REF-0ED8861D multiple times.

Dear customer, On behalf of Expert-Projects Angers, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-0ED8861D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Lewis Brand Representative Expert-Projects Angers

ComplaintNest Administrator Note: We have reviewed this complaint against Expert-Projects Angers and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the router. ComplaintNest Support Team