Quality issues with Nano Edge product
Complaint Details
I purchased a software from Nano Edge on October 26, 1993. Shortly after using it, I experienced experienced long delays. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Verla C. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Aurore Denesik
May 19, 2025 05:55I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Nano Edge. Can someone please provide an update?
Claudine Navarro
May 19, 2025 05:58Dear customer, On behalf of Nano Edge, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-19AE4497) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Miller Customer Service Manager Nano Edge
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Status updateStatus changed to "Resolved"