Unresolved issue with College of Achievement product

I'm adding this comment to provide additional information. The winter coat from College of Achievement not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at College of Achievement are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $64.46 Please contact our dedicated resolution team at support@College of Achievement.com with your preferred delivery date and time, referencing case number REF-A43FC3D2. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Wilson Resolution Center Director College of Achievement

ComplaintNest Administrator Alert: We have noticed that College of Achievement has not yet responded to your complaint about their consultation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team