Hidden fees discovered from College of Achievement

I appreciate College of Achievement reaching out, but the solution provided doesn't address my original concern. The replacement t-shirt has the same defect as the original one I complained about.

Dear customer, On behalf of College of Achievement, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-DF202FC4) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Sarah Brown Senior Customer Representative College of Achievement

ComplaintNest Administrator Update: We have received confirmation from College of Achievement that they are actively working to resolve your complaint. Their representative, Riley Thompson, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team