Appointment scheduling issues with Prime Group
Complaint Details
I have been a loyal customer of Prime Group for several years. However, my recent experience has been extremely disappointing. I ordered device (order #ORD-9216-PTT-1268) on July 11, 1970, and have encountered has poor quality. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Bryana Schmeler
May 19, 2025 05:22I want to acknowledge that Prime Group has attempted to resolve this issue. However, the solution they're offering (a $446.65 store credit) isn't adequate considering I paid $446.65 for a tablet that never worked properly.
Margarita Kuhn
May 16, 2025 06:04ComplaintNest Administrator Update: We have received confirmation from Prime Group that they are actively working to resolve your complaint. Their representative, Riley Anderson, has committed to contacting you within 3 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"
Similar Complaints
Delayed delivery from Diagnostic Services Holdings
Appointment scheduling issues with The Prime Vitality Specialists
Advanced Specialists refused to address issue