Unsatisfactory resolution from GreenEnergy Solutions

After my initial complaint, GreenEnergy Solutions contacted me to troubleshoot the athletic shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at GreenEnergy Solutions take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-AC90E5F0). One of our specialists from our Product Support will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Johnson Customer Satisfaction Coordinator GreenEnergy Solutions Customer Relations

ComplaintNest Administrator Alert: We have noticed that GreenEnergy Solutions has not yet responded to your complaint about their customization service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team