Delayed delivery from ScienceTech Academy

I appreciate ScienceTech Academy reaching out, but the solution provided doesn't address my original concern. The replacement handbag has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at ScienceTech Academy take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-FF6A4535). One of our specialists from our Service Excellence will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James Smith Resolution Specialist ScienceTech Academy Customer Relations

ComplaintNest Administrator Update: We have received confirmation from ScienceTech Academy that they are actively working to resolve your complaint. Their representative, Alex Garcia, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team