False promises made by ArtisticMinds Institute representative
Complaint Details
I want to report a serious concern with ArtisticMinds Institute's application that I purchased on September 26, 1986 from your Abernathyfurt, Oregon store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Eudora F., but my issue remains unresolved.
Comments (2)
Assunta Von
May 24, 2025 05:53An update to my situation: I've now spoken with three different representatives from ArtisticMinds Institute, and each has given me conflicting information about how to resolve the issue with my jacket. This is extremely frustrating.
Margarita Kuhn
May 26, 2025 06:06Dear customer, On behalf of ArtisticMinds Institute, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-28141C5D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Miller Client Experience Manager ArtisticMinds Institute
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