Misleading advertising by EduOnline Learning

I've received an email from Avery Lewis at EduOnline Learning offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The athletic shoes was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at EduOnline Learning take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-AEB7B30E). One of our specialists from our Consumer Affairs will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley King Customer Service Director EduOnline Learning Customer Relations