CareerPath Coaching refused to address issue

After my initial complaint, CareerPath Coaching contacted me to troubleshoot the athletic shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at CareerPath Coaching take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-6BD2AB1D). One of our specialists from our Customer Advocacy will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Martinez Senior Customer Representative CareerPath Coaching Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified CareerPath Coaching of this issue through multiple channels. They have acknowledged receipt of this complaint on May 22, 2025 and have assigned it reference number REF-6BD2AB1D in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team