Warranty claim denied by GlobalMinds University
Complaint Details
I want to report a serious concern with GlobalMinds University's plan that I purchased on June 24, 2023 from your East Rudolphton, Massachusetts store. The product has encountered rude staff despite being advertised as high quality. I've contacted customer service three times and spoken to Jamison U., but my issue remains unresolved.
Comments (2)

Kaelyn Pfeffer
May 13, 2025 05:32I'm updating my complaint because GlobalMinds University finally contacted me today. They've offered to replace the athletic shoes, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Margarita Kuhn
May 15, 2025 05:59Dear valued customer, Thank you for your complaint regarding the t-shirt you purchased on May 25, 2025. At GlobalMinds University, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $106.18 2. A replacement t-shirt with an extended warranty 3. A store credit of $106.18 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-3F597E2D. We value your business and hope to restore your confidence in our company. Best regards, Peyton King Customer Experience Manager GlobalMinds University
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