False promises made by StreamFlix Media representative

An update to my situation: I've now spoken with three different representatives from StreamFlix Media, and each has given me conflicting information about how to resolve the issue with my athletic shoes. This is extremely frustrating.

Dear valued customer, Thank you for your complaint regarding the jacket you purchased on April 5, 2025. At StreamFlix Media, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $480.17 2. A replacement jacket with an extended warranty 3. A store credit of $480.17 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-1EEE58F7. We value your business and hope to restore your confidence in our company. Best regards, Alex Walker Resolution Center Manager StreamFlix Media