Hidden fees discovered from SpiceRoute Cuisine

An update to my situation: I've now spoken with three different representatives from SpiceRoute Cuisine, and each has given me conflicting information about how to resolve the issue with my t-shirt. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at SpiceRoute Cuisine are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $468.40 Please contact our dedicated resolution team at support@SpiceRoute Cuisine.com with your preferred delivery date and time, referencing case number REF-F7541864. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Miller Consumer Affairs Director SpiceRoute Cuisine

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified SpiceRoute Cuisine of this issue through multiple channels. They have acknowledged receipt of this complaint on May 12, 2025 and have assigned it reference number REF-F7541864 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team