Misleading advertising by AirConnect Shuttle
Complaint Details
On August 27, 1987, I signed up for AirConnect Shuttle's upgrade service at their West Ineschester, Maryland location. I was told that the service would include item, but after paying $194.1, I discovered this wasn't the case. When I called to resolve this, Sarai C. was unhelpful and refused to address my concerns.
Comments (2)
Garrison Schiller
May 25, 2025 05:28I wanted to update this complaint to mention that a representative from AirConnect Shuttle called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Daniel Menard
May 17, 2025 05:22Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on April 7, 2025. At AirConnect Shuttle, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $399.16 2. A replacement formal shoes with an extended warranty 3. A store credit of $399.16 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-EAB1BCEA. We value your business and hope to restore your confidence in our company. Best regards, Quinn Young Resolution Center Manager AirConnect Shuttle
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