Billing dispute with FastTrack Car Rental

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, FastTrack Car Rental has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.

Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on May 8, 2025. At FastTrack Car Rental, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $91.75 2. A replacement formal shoes with an extended warranty 3. A store credit of $91.75 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-3C2E55B3. We value your business and hope to restore your confidence in our company. Best regards, Patricia King Customer Retention Manager FastTrack Car Rental

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified FastTrack Car Rental of this issue through multiple channels. They have acknowledged receipt of this complaint on May 5, 2025 and have assigned it reference number REF-3C2E55B3 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team