Quality issues with SeniorCare Services product
Complaint Details
I am writing regarding order #ORD-8699-CJZ-1624 placed with SeniorCare Services on July 7, 1986. I paid $475.28 for device, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Myles A. and other representatives have not been helpful in resolving this matter.
Comments (2)
Neil Hamill
May 12, 2025 05:57After speaking with Sarah Johnson from the Customer Experience at SeniorCare Services, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Jaime Perales
May 18, 2025 06:06Dear valued customer, Thank you for bringing this matter to our attention. We at SeniorCare Services take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-F57BD0A5). One of our specialists from our Consumer Affairs will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Wilson Client Experience Manager SeniorCare Services Customer Relations
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