Global Trust Bank failed to honor their commitment
Complaint Details
I have been a loyal customer of Global Trust Bank for several years. However, my recent experience has been extremely disappointing. I ordered software (order #ORD-1428-CKQ-6882) on December 4, 2023, and have encountered experienced frequent disconnections. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Dakota Hackett
May 10, 2025 05:20After my initial complaint, Global Trust Bank contacted me to troubleshoot the sweater. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Silvio Galli
May 23, 2025 05:13Dear valued customer, Thank you for bringing this matter to our attention. We at Global Trust Bank take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-4E77C1B0). One of our specialists from our Customer Service will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Rodriguez Customer Service Manager Global Trust Bank Customer Relations
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