Refund refused by MegaMart Retail
Complaint Details
I have been a loyal customer of MegaMart Retail for several years. However, my recent experience has been extremely disappointing. I ordered unit (order #ORD-5743-IPT-6623) on December 26, 2012, and have encountered experienced frequent disconnections. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Jefferey Kuhn
May 19, 2025 06:07After speaking with Rowan Hernandez from the Client Relations at MegaMart Retail, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Nathalie Fouquet
May 17, 2025 05:58Dear customer, On behalf of MegaMart Retail, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-85BE7E92) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Rodriguez Client Support Executive MegaMart Retail
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