Poor customer service experience with ConnectX Mobile
Complaint Details
On August 25, 2012, I signed up for ConnectX Mobile's repair service at their Bernierland, South Dakota location. I was told that the service would include package, but after paying $774.90, I discovered this wasn't the case. When I called to resolve this, Caroline I. was unhelpful and refused to address my concerns.
Comments (2)
Christop Leffler
May 23, 2025 06:09The situation with ConnectX Mobile has gotten worse. Now they're claiming I never purchased the installation service, despite me providing the receipt and reference number REF-8E03849E multiple times.
Silvio Galli
May 23, 2025 05:29ComplaintNest Administrator Update: We have received confirmation from ConnectX Mobile that they are actively working to resolve your complaint. Their representative, John Garcia, has committed to contacting you within 3 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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