DataSphere Analytics refused to address issue

I want to acknowledge that DataSphere Analytics has attempted to resolve this issue. However, the solution they're offering (a $165.85 store credit) isn't adequate considering I paid $165.85 for a handbag that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at DataSphere Analytics take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-4C26F3C2). One of our specialists from our Executive Customer Care will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Williams Customer Service Manager DataSphere Analytics Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding DataSphere Analytics's jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at DataSphere Analytics and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team