False promises made by TechNova Solutions representative

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, TechNova Solutions has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium membership.

Dear customer, On behalf of TechNova Solutions, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-23378A2D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jordan Clark Client Experience Manager TechNova Solutions

ComplaintNest Administrator Update: We have received confirmation from TechNova Solutions that they are actively working to resolve your complaint. Their representative, Hayden Brown, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team