Rude treatment by Integrated Associates staff

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Integrated Associates. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the headphones you purchased on March 30, 2025. At Integrated Associates, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $57.89 2. A replacement headphones with an extended warranty 3. A store credit of $57.89 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-4E506257. We value your business and hope to restore your confidence in our company. Best regards, Richard King Executive Customer Care Manager Integrated Associates

ComplaintNest Administrator Note: We have reviewed this complaint against Integrated Associates and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the wireless speaker. ComplaintNest Support Team