Secure Ventures Petaling Jaya Ltd. desktop computer failed within warranty period

Just wanted to follow up on my complaint regarding Secure Ventures Petaling Jaya Ltd.. I haven't heard anything back yet, and the specialty coffee I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Secure Ventures Petaling Jaya Ltd., I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-E3603675) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Thomas Customer Service Manager Secure Ventures Petaling Jaya Ltd.

ComplaintNest Administrator Note: We have reviewed this complaint against Secure Ventures Petaling Jaya Ltd. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the catering service. ComplaintNest Support Team