False promises made by Choice Ventures Group representative

I wanted to update this complaint to mention that a representative from Choice Ventures Group called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our microwave to our attention. We at Choice Ventures Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 31, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective microwave 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary microwave accessory kit valued at $356.28 Please contact our dedicated resolution team at support@Choice Ventures Group.com with your preferred delivery date and time, referencing case number REF-33F24811. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Hernandez Customer Retention Director Choice Ventures Group