Misleading advertising by Choice Ventures Group

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Choice Ventures Group has been much more responsive, though we still haven't reached a satisfactory resolution regarding their repair service.

Dear valued customer, Thank you for bringing your concerns about our kitchen knife set to our attention. We at Choice Ventures Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective kitchen knife set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary kitchen knife set accessory kit valued at $295.83 Please contact our dedicated resolution team at support@Choice Ventures Group.com with your preferred delivery date and time, referencing case number REF-C3581D21. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Miller Executive Customer Care Director Choice Ventures Group

ComplaintNest Administrator Alert: We have noticed that Choice Ventures Group has not yet responded to your complaint about their expedited shipping. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team