Unresolved issue with Royal Housing LLC item

The situation with Royal Housing LLC has gotten worse. Now they're claiming I never purchased the customization service, despite me providing the receipt and reference number REF-C0E0B708 multiple times.

Dear customer, On behalf of Royal Housing LLC, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-C0E0B708) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Davis Client Experience Manager Royal Housing LLC

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Royal Housing LLC of this issue through multiple channels. They have acknowledged receipt of this complaint on May 9, 2025 and have assigned it reference number REF-C0E0B708 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team