Quality issues with Defender Defense Offices International service plan

I'm adding this comment to provide additional information. The meal delivery from Defender Defense Offices International not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, On behalf of Defender Defense Offices International, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-445DC1BD) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Brown Customer Service Director Defender Defense Offices International

ComplaintNest Administrator Update: We have received confirmation from Defender Defense Offices International that they are actively working to resolve your complaint. Their representative, James Hall, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team