Frustrated with United-Works's lack of response
Complaint Details
I'm writing to complain about the installation service I received from United-Works. After paying $166.14 for membership, I found that it had repeated billing errors. I've tried resolving this with your customer service team multiple times, including speaking with Reanna R., but have not received a satisfactory resolution. I would like United-Works to improve their customer service training.
Comments (2)
Letitia Price
May 17, 2025 05:22I'm updating my complaint because United-Works finally contacted me today. They've offered to replace the kitchen knife set, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Gabriela Pietsch
May 24, 2025 06:05ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding United-Works's microwave and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at United-Works and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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