Allergen contamination at Feast Specialties

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Feast Specialties has been much more responsive, though we still haven't reached a satisfactory resolution regarding their technical support package.

Dear customer, On behalf of Feast Specialties, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-34FF028F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Anderson Customer Experience Specialist Feast Specialties

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Feast Specialties of this issue through multiple channels. They have acknowledged receipt of this complaint on April 9, 2025 and have assigned it reference number REF-34FF028F in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team