Poor customer service experience with Properties & Ventures International
Complaint Details
On May 18, 2025, I signed up for Properties & Ventures International's installation service at their Kuhlmantown, Texas location. I was told that the service would include system, but after paying $820.32, I discovered this wasn't the case. When I called to resolve this, Samson B. was unhelpful and refused to address my concerns. I am requesting that Properties & Ventures International deliver the missing items as soon as possible.
Comments (2)
Hellen Hermiston
Apr 30, 2025 05:58I'm updating my complaint because Properties & Ventures International finally contacted me today. They've offered to replace the microwave, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Daniel Menard
May 26, 2025 06:06Dear valued customer, Thank you for bringing this matter to our attention. We at Properties & Ventures International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smart thermostat and have initiated an internal investigation (Reference: REF-3FB2389E). One of our specialists from our Technical Support will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Harris Senior Customer Representative Properties & Ventures International Customer Relations
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