Security concern with Properties & Ventures International service

Just wanted to follow up on my complaint regarding Properties & Ventures International. I haven't heard anything back yet, and the furniture set I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the vacuum cleaner you purchased on May 6, 2025. At Properties & Ventures International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $168.16 2. A replacement vacuum cleaner with an extended warranty 3. A store credit of $168.16 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-85FFB002. We value your business and hope to restore your confidence in our company. Best regards, Charles Rodriguez Product Support Manager Properties & Ventures International

ComplaintNest Administrator Alert: We have noticed that Properties & Ventures International has not yet responded to your complaint about their delivery service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team