Recurring was damaged upon delivery with Prime Housing Group unit

The situation with Prime Housing Group has gotten worse. Now they're claiming I never purchased the customization service, despite me providing the receipt and reference number REF-8BE8D5F3 multiple times.

Dear valued customer, Thank you for bringing your concerns about our furniture set to our attention. We at Prime Housing Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective furniture set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary furniture set accessory kit valued at $26.27 Please contact our dedicated resolution team at support@Prime Housing Group.com with your preferred delivery date and time, referencing case number REF-8BE8D5F3. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph Johnson Technical Support Director Prime Housing Group

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Prime Housing Group of this issue through multiple channels. They have acknowledged receipt of this complaint on April 15, 2025 and have assigned it reference number REF-8BE8D5F3 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team