Disappointed with Prime Housing Group return policy

I've received an email from William Garcia at Prime Housing Group offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The kitchen knife set was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Prime Housing Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $306.30 Please contact our dedicated resolution team at support@Prime Housing Group.com with your preferred delivery date and time, referencing case number REF-32609807. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Lee Client Relations Director Prime Housing Group