Inadequate follow-up care from Advanced Living Hanover

I received treatment at Advanced Living Hanover's West Lazaro, New Mexico facility on March 29, 2025. I was billed $688.25 for services that my insurance should have covered. When I contacted the billing department, Wyman C. was unable to explain the charges or help resolve the discrepancy. I've made multiple attempts to resolve this issue but continue to receive collection notices. I am requesting that Advanced Living Hanover implement better quality control as soon as possible.

I received treatment at Advanced Living Hanover's West Lazaro, New Mexico facility on March 29, 2025. I was billed $688.25 for services that my insurance should have covered. When I contacted the billing department, Wyman C. was unable to explain the charges or help resolve the discrepancy. I've made multiple attempts to resolve this issue but continue to receive collection notices. I am requesting that Advanced Living Hanover implement better quality control as soon as possible.