Delayed delivery from Royal Partners International

I'm updating my complaint because Royal Partners International finally contacted me today. They've offered to replace the furniture set, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our cookware set to our attention. We at Royal Partners International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective cookware set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary cookware set accessory kit valued at $115.22 Please contact our dedicated resolution team at support@Royal Partners International.com with your preferred delivery date and time, referencing case number REF-C370416B. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Garcia Customer Advocacy Director Royal Partners International