Unresolved issue with Builders Team item

I want to acknowledge that Builders Team has attempted to resolve this issue. However, the solution they're offering (a $431.51 store credit) isn't adequate considering I paid $431.51 for a gaming console that never worked properly.

Dear customer, On behalf of Builders Team, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-74765339) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Clark Customer Satisfaction Coordinator Builders Team

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Builders Team of this issue through multiple channels. They have acknowledged receipt of this complaint on May 4, 2025 and have assigned it reference number REF-74765339 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team