Recurring received the wrong item with Habitat of Royal service plan
Complaint Details
I purchased a system from Habitat of Royal on January 5, 2025. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jade R. who promised to escalate my case, but I've heard nothing since. I would like Habitat of Royal to provide the promised service.
Comments (2)
Brooke Heathcote
May 21, 2025 05:29The situation with Habitat of Royal has gotten worse. Now they're claiming I never purchased the design service, despite me providing the receipt and reference number REF-AF014918 multiple times.
Jaime Perales
May 21, 2025 06:10Dear customer, On behalf of Habitat of Royal, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-AF014918) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Harris Account Manager Habitat of Royal
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