Account problems with Consulting, Consulting & Offices Holdings

I'm updating my complaint because Consulting, Consulting & Offices Holdings finally contacted me today. They've offered to replace the specialty coffee, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Consulting, Consulting & Offices Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our grocery order and have initiated an internal investigation (Reference: REF-066CA7BF). One of our specialists from our Customer Service will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Barbara Taylor Customer Service Manager Consulting, Consulting & Offices Holdings Customer Relations