Security vulnerability in LogicChip router
Complaint Details
After subscribing to LogicChip's app development on December 4, 2024, I've experienced constant received conflicting information from representatives. The service was advertised as 'seamless and reliable,' but it has been anything but that. I've logged numerous support tickets (reference #ORD-3053-XRN-6340) and spent hours on calls with Nayeli S. and other technicians, but the problems persist. I expect LogicChip to take responsibility and implement better quality control.
Comments (2)
Noe Larkin
May 17, 2025 05:42Thank you for your response, but I'm still not satisfied with the resolution offered. The $49.68 refund only covers part of what I paid for the design service, and I've had to spend additional money to fix the issues caused.
Gabriela Pietsch
May 26, 2025 06:10Dear customer, On behalf of LogicChip, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-EB76C4A5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas White Client Experience Manager LogicChip
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Status updateStatus changed to "Resolved"